Our world class customer service cannot be beat. We know that when the phone rings or we open an email we need to be on our game 100% of the time. The only way to gain loyal customers and repeat business is to be a company that is worthy of your time. That is why we put so much effort and training into developing the best staff and a revolutionary catalog of services to provide help to both you and your callers. Let us show you what we can do for your company today by selecting the plan that best suits your needs.
Well Trained Employees
The employees at Ding-a-Ling Answering Service are the front line of our operations. They are the ones that pick up when your callers are trying to reach someone for help. In order to ensure success in what we do for you, we put much effort into the training and development of our staff. Before any member of our staff is allowed to interact with callers they go through extensive on the job training. We make sure that they are absolutely prepared before operating on their own. Our staff even receives retraining to keep them up to date on the latest technologies and techniques in the industry.
To ensure that our staff is using their experience and training to the best of their abilities we conduct extensive quality assurance. Our calls are recorded and routinely reviewed to check that all scripts are being followed and that our employees are being friendly and thorough. On the rare occasion that a call lacked the proper professionalism, we assess the situation and correct it right away. This includes addressing the person who handled the caller and developing a plan of action to prevent any future mistakes.
We Get to Know Your Company
Our commitment is to you, our clients. We take the time to get to know what your company is what it is all about. The staff takes their time to do the needed research on your industry as well as your individual business. We keep updated files on each one of our clients with updated notes on all products and services offered. Our staff will be able to accurately represent your company as soon as they speak to your first caller.
Who We Are
The founder of the company as we know it is a man named Herman Shooster. Mr. Shooster grew up with a blue collar service background and took that knowledge to develop Ding-a-Ling Answering Service. We remain to be family owned and managed almost four decades after the business was acquired. The company has many different award winning divisions and we are able to reach out to many areas of the industry to develop the best tools in communications and business management.