Years of Experience
When it comes to answering service, sometimes it all boils down to the experience. We have the most experience in the industry and are able to pass that knowledge and skill on to you. Our experts will represent your company in a way that will impress both you and your callers. It takes many years for a company to figure out what works, and we have found the perfect methods and techniques to rise to the top of this industry. Ding-a-Ling Answering Service has the perfect solution for you. Actually, we have a full catalog of solutions for you.
When you spend the last 40 years studying this industry and growing from within, you know what it takes to offer excellent answering care services. We have been around since the start of what the modernized call centers have turned into. Back in 1974, the founder, Herman Shooster, had a vision and goal. It was to create the best answering service company in the industry, and we think the company has made him proud.
The high standard in quality starts with our staff members. Even during recruitment we look for only the best people to work for us. We do not take this task lightly as we aim to hire employees that will stay with the company and grow as a part of the team.
One thing that makes us so unique is the level of experience our employees have. Many of the people who work here have been here for years. The average employee has been with us for 10+ years. They start out as entry level associates right out of school and end up growing with the company.
Some of our staff has been here from the very start. This creates a wonderful network of people who are able to pass their knowledge and expertise down to newer workers. They also possess the type of loyalty and commitment that enables them to do their job at an exceptional level and pace.
Superior Training and Quality Control
Before any of our employees are allowed to address a caller, they must first go through our in depth training program. This program is what our staff members ready to work in a top rated call center and offer gold standard services to every caller.
We also have very clearly defined policies and protocols that everyone must follow to ensure consistency. Quality control and assurance monitoring are frequently conducted to make sure each staff member is following our processes and giving the best service to every caller. If an associate is ever found to be lacking in any area, they are addressed and retrained in the areas they are struggling with.