The most important part of any phone call is how comfortable the caller feels with the person who picked up the call. When your callers are trying to reach you they will be greeting by a warm and personable live operator. This Ding-a-Ling employee will be familiar with your account and the services you offer.
Choose the Greeting
From the second you become a client with us you will have many options to choose from, including how your callers are greeted. The live operator can answer calls any way you wish. Our operators will give out any information you instruct them to and will be very friendly with your callers. Once the caller has been greeted the live operator can handle the call any way you would like from there. Choose to have it transferred to your line, voicemail, or have the operator take a message. The live attendant will capture all of the important information and get it to you as quickly as possible.
Many of our customers offer services to customers and patients. These services include home repair, auto service, and healthcare services. Many of the callers who need to get in touch with these professionals will need to speak with a representative right away, or need to schedule some type of emergency services. When this happens our friendly associate will assist the caller with scheduling an appointment or taking a message to have someone contact them.
Our auto attendant feature is a very popular option for those businesses with many different departments. It is the most economic of all answering services and is a great way to receive calls. The auto attendant feature is designed to route and screen calls so you can make sure you will never miss another call. Once the call is picked up, the caller is presented with different menu tree options.
This menu can include any number for things like choosing to speak with a Spanish representative, requesting to be transferred to a certain department, selecting to reach someone’s voicemail. Another great use of this feature is to give the caller options to hear about your company. Record messages about the nature of your business, hours of operation, and directions to your location.
Regardless of how your call is received, we will make sure you get all of your messages through the best method for you. The exact specifications can be modified to fit your needs and schedule but generally, messages are delivered through email, SMS text messaging, voicemails, or pages. You may schedule to receive all of your messages at once, during a certain time of the day, or get them one at a time as they come in; it is all up to you.