When it comes to your company and your business, you know what you want. You know exactly what type of image you want to project and how you want people to perceive your services and products. It is extremely vital that you are able to make the right decisions to achieve the right type of representation for your company. We here at Ding-a-Ling Answering Services understand that, and we also understand that each one of our clients is different; they all have different visions and different goals. That is why we offer personalized services and personalized service options to all of our clients.
Customizable features and options gives you the power to choose the details that will create a custom plan that will suit your individual business needs. Choose every detail from the start. Pick how your callers will be greeted, how the phone is answered, and what the operator will say to your caller. If you would rather your caller be answered by an automated system instead of a live operator, we can hook that up too! Our friendly account executives will walk you through the options and go through the process step-by-step so you will understand exactly what happens when your callers are trying to reach you.
Menu Tree Options
One of the most innovative ways to take a call is to have the caller greeted by our auto attendant. The greeting the caller receives can be anything you like. This automated system is set in for the purpose of collecting information about why the caller has called in, it then routes the person to the appropriate location. It offers callers the choice to make a selection before reaching an extension or voice mailbox.
When you want your callers to be greeted with a friendly voice of a professional person, then choosing live operator service is the way to go. This service allows us to take over as your virtual receptionist. Our staff is well trained and will treat all of your callers with a welcoming demeanor. They will represent your company in a way that will encourage people to keep doing business with you. The live operators can take down messages and get them to you in real time, or whenever and however you choose.
For many service providers, getting messages from callers immediately is essential to their business. That is why we offer you the choice of having your notifications sent through email, voice mail, pages, SMS text messages, and fax. You may choose to have your messages sent to you in real time, or schedule a specific delivery time .Whatever works best for you is the way we are going to do it.